Here are some frequently asked questions
What is the procedure to make a payment via Decipay?
The customer comes to the payment counter and the cashier scans the items and creates a bill.
• If the customer wishes to pay via UPI, the cashier enters the amount on the screen.
• Thereafter, a dynamic QR code is generated which is scanned by the customer and the payment is made using their preferred UPI application.
What is the refund policy followed?
Incase of any return made by the customer or failure in transaction, the amount is credited back to the customer’s account immediately.
How can the transaction history be viewed?
Click on “Transaction History” within the application and it shows all the transactions that have been made through UPI.
What is the maximum amount that can be accepted per transaction?
The NPCI has set a transaction limit for UPI transfers which is Rs 1 lakh per transaction per day.
What are the different modes through which a customer can make a payment?
All digital payments need to be mandatorily UPI enabled in order for a customer to make a payment.
Is there an invoice generated after every transaction?
Yes, there is a merchant invoice after every transaction made by UPI, you can opt for a customers copy also if needed.
What is tap and pay and how to use that feature?
You can pay simply by tapping your NFC enabled mobile phone or by just tapping your credit card.
Is there any transaction fee if the amount is small for UPI?
No. There are no transaction fees.
How will using UPI benefit my business?
You can save upto 50% less transaction charges as cards charge you with a transaction fee.
Do you need just a bank account to pay using UPI?
Yes. The amount is directly debited from the bank account which is linked to your UPI enabled application.
How long does it take for a transaction using UPI to be credited?
The amount is credited immediately to your bank account.
Is it necessary for the customers app to be linked to a specific wallet?
No, as the amount is debited from the customers bank account it is not necessary to link it with any wallets.
Why do I need this instead of a simple qr code sticker?
In order to avoid the following issues:
No payment notifications
Operational inconvenience
No receipts
Trust issues
Reconciliation issues